Delivery and returns policy

1) Delivery and shipping costs

Pacha Merchandise SL will make the maximum possible efforts to deliver the products purchased by the Client within three to seven business days depending on the destination country at most, from receipt of the order and payment. Without prejudice to the foregoing, deliveries inevitably depend on causes not controlled by Pacha Merchandise SL, such as the traffic existing at a given time or possible incidents that the delivery person may encounter or suffer (breakdowns, accidents, strikes, etc.), so that the Client must consider the date as approximate and indicative.

In any case, if the delivery is delayed, the Customer may contact the assigned carrier (via email with the contact and traceability information that will be received once the shipment is shipped) or with the Pacha Store at the pachashop email. @pacha.com.

If the Customer is not at the address indicated to receive their package, they will try to deliver the package to the person who is at this address at the time of delivery. If this delivery is unsuccessful, a notice will be left to the recipient with all the shipping information and contact information to set a new delivery date.

Shipping costs vary depending on the destination area and products purchased.

2) Withdrawal and returns

The client will have a period of 14 days, counting from receipt of the contracted goods, to exercise the right of withdrawal.

The returned order will be collected by Pacha Merchandise SL through its own logistics service, and must be accompanied by the delivery note and, where applicable, invoice issued by Pacha Merchandise SL.  The Customer may return any item provided that, for health protection or hygiene reasons , they have not been unsealed, exposed to inappropriate conditions or manipulated in any way.

For the purposes of the withdrawal exercise, if you purchase a pack, it must be returned in its entirety, keeping the plastic seal without any damage.

Amounts paid will be refunded within fourteen (14) days after receiving the product through the same payment method that the customer used to purchase the product.  If the payment method used by the Client is not suitable for the return (for example, the credit or debit card used had expired at the time of making the return), Pacha Merchandise SL will contact the Client to request an alternative method for this return. Without prejudice to the foregoing, shipping and logistics costs that Pacha Merchandise SL may have incurred to deliver, collect and manage the return of the product or products will not be refunded, nor will it be refunded for those orders that have not been collected or have been rejected.

All items purchased in the  FINAL SALE or SPECIAL PROMOTION or 50% discount cannot be returned.

In the case of returns as a result of defective products , the same will be exchanged in good condition without the Customer having to assume the costs of the return.

In case of returns as a result of incorrect size,  the return cost will be paid by the customer. If the customer wants to place a new order with the correct size, they must also pay the shipping cost. 

FOR RETURNS  WITHIN THE EUROPEAN UNION

The Client will communicate within the stipulated period and by any means permitted by law, their desire to exercise the right of withdrawal. Specifically, you can contact the email pachashop@pacha.com , where they will provide you with a withdrawal form that you must send duly completed.

FOR RETURNS  OUTSIDE THE EUROPEAN UNION

The Client will communicate within the stipulated period and by any means permitted by law, their desire to exercise the right of withdrawal.